PROFILE:

Motivated, well-organized and dependable individual. A quick learner with in-depth knowledge of computer hardware and software.

KNOWLEDGE:

Software:

· Adobe PhotoShop
· Adobe PageMaker
· CorelDraw
· Corel WordPerfect

· Lotus 1-2-3
· Microsoft Access
· Microsoft Excel
· Microsoft FrontPage

· Microsoft PowerPoint
· Microsoft Word
· Novell GroupWise
· Seagate Crystal Reports

Hardware: IBM PC or Compatibles
Language: HTML and Microsoft Visual Basic 4
Platform: MSDOS, Win3.11, Win95/98, WinNT, Workstation/Server and Novell Netware.

Sept 1999

LAC+USC Medical Center (PC/LAN Support Technology Service Department)
PC/LAN Analyst (Contract)

Provided Windows 3.11/95/98/NT and Novell Netware onsite technical support for more than 2,000 PCs within the LAC+USC Medical campus. Installed and configured new Compaq hardware, software and network installations. Created data images for cloning and performed data migration. Evaluated PCs for Y2K compliance and implemented necessary BIOS upgrades. Planned and implemented procedures for new PC rollout.

December 1998

Chicago Title and Trust Company (Micro Systems Department)
Information System Specialist

Installed and configured Windows NT PDC, BDC and NT file Server. Implemented RAID 1 and RAID 5 for fault tolerance. Setup and configured DHCP scope for TCP/IP-based network. Installed WINS Servers and set-up NT clients to use WINS server for computer name resolution. Created NT user accounts and implemented system policies. Performed Windows 95 to Windows NT Workstation migration and joined them to primary domain. Troubleshot computer hardware, software and network problems.

November 1995 to December 1996

Computers For Tracts, Inc.
Technical Support Specialist

Installed hardware and software on new PCs. Set up and configured network on LAN. Troubleshot, upgraded and maintained computer hardware and software. Provided onsite technical support and phone support via remote access dial-in. Deployed new PCs to numerous client sites. Trained corporate clients in the use of computer hardware and software programs.

November 1995

MediaPoint, Inc.
Computer Analyst

Analyzed and evaluated corporate computer needs and made recommendations for hardware and software purchases. Installed, upgraded, maintained and troubleshot computer hardware and software issues. Set-up and configured PCs for LAN. Created share folders and printers. Performed software beta testing with different computer peripherals and configurations.

Associated Students, Inc.
Computer Lab Technician

Assembled, troubleshot, upgraded and maintained computer hardware and software systems for the university. Trained users in the use of software applications such as Adobe PageMaker, CorelDraw, Microsoft Word, Microsoft Excel and WordPerfect. Tested new software releases and made purchasing recommendations.

Graduated in
June 1995

New Horizons Computer Learning Centers
Microsoft Certified Professional (Implementing and Supporting WinNT Workstation 4.0)

California State University , Los Angeles
Bachelor of Science in Business Administration

REFERENCES:

Available upon request